FAQ

FAQ

Are your products safe to use on kids?

Absolutely we suggest to do a skin test first to make sure there aren't any allergies?

How long is your shelf life?

Most of our product shelf life are 6-9 months.

Are your products natural?

Yes our products are mainly natural and handmade we do not use pre made bases we make all our products in small batches to ensure freshness and quality. Our products are cruelty free. While we do strive for all natural products however we do have some artificial ingredients such as our preservative system which is Parabens free. We also use some fragrance oils in our products.

 

Can you use these products with a relaxer?

Yes, you sure can.

What is the difference between The Hair Jelly and Curly Pudding?

The Hair Jelly is a lighter formula great for wash and goes shingling last minute curls on the go. Dezign Define Curly Pudding is great for sets such as twists, twist outs, straw sets, and etc, while providing curl definition and moisture.

How often would you suggest using The Herbal Magic Growth Oil?

It depends on how fast you are looking for results and how often you would prefer to oil your scalp, for faster results we suggest every other day or once every 3 days for regular results once every week.

I'm experiencing some itching from the growth Oil what is going on with my scalp?

That means its working. It's stimulating your scalp and your follicles.

I tried one of your product and it didn't work for my hair type can you customize me something for my hair?

We sure can fill out our contact us form and one of our representative will contact you back within 24 hours to better assist you with a custom blend just for you.

 

Will you products change my hair pattern?

We do not use any chemicals that will alter your hair pattern.

 

Do you have samples?

We do offer some samples mainly in our styling aids we will soon have samples available in all our products.

 

How will my package be shipped?

We ship USPS (United States Postal Service). We ship First class, and Priority . Express shipping is available for an additional fee.

Do you ship to Military Addresses and PO Boxes?

Yes, we ship to Post Boxes and APO. How long will it take to get my package? USPS takes an average of 2-5 business days within USA. Canada Shipments take average 4-7 business days. International Shipments vary.

Do we get tracking on packages?

Yes we offer free tracking we will provide that once order has been shipped. I received the wrong item or my package is damaged what do I do? Email us within 1-5 business days of receiving your package, letting us know about the issue and we will correct it as soon as possible. You must contact us within 5 business days after your package has been received

Do you ship International?

Yes, we do however it depends on weight most pacakges under 4lbs will ship at $16.95 and anything over 4lbs will ship at $47.95. Please visit www.usps.com to calculate shipping from your destination. If you have any questions feel free to contact us first before placing an order.